FAQ's

Proper documentation will change based on the city you're departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the airline you are traveling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation. Reliable information regarding international travel can also be found at www.travel.state.gov. Please note, this information is the sole responsibility of the passenger. Neither Flyus nor the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. Sale of an international ticket does not imply guarantee of a passenger’s ability to enter the country of destination. No refunds will be made if no documentation or improper documentation results in denied boarding or entry of booked destination. It is also important to note, that if you do not have valid or sufficient documents, the airline can deny you boarding and you could be left to find new transportation to your destination at your own cost.

Yes. You should reconfirm international flights 72 hours in advance and domestic flights 24 hours in advance, by calling the Airline directly. Make sure they check for any schedule changes in their itinerary. Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.

You may be eligible for Frequent Flier miles directly from your airline, however eligibility is contingent on the individual airline’s rules. Frequent Flier miles accumulation may not be available for some deeply discounted fares. In order to submit your frequent flyer numbers, please visit Manage My Booking on our website to submit your frequent flyer information. You may also present your account information at the check-in counter prior to the departure of your flight.

After you make your reservation and received confirmation that the tickets have been issued, you can call the respective airline and arrange your preferred seat reservation directly. In most cases, Flyus.com is also able to access your airline’s seat map and assist with advanced seat selection for a small fee.

Please note:

  • Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
  • Some airlines don’t allow seat reservations at all. For example, most intra-European flights connecting to your transatlantic flight cannot be reserved in advance. These seats will be assigned upon check in
  • Bulkhead and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Please click here for a list of airline phone numbers.

If the airline is unable to assign your seats, please send a seat request to Flyus.com via Manage My Booking (https://www.flyus.com/manage) and Flyus.com will submit your seating request to the respective airlines (wherever applicable). Advanced seat selection is entirely dependent upon your airline and because aircraft and seat assignments are subject to change prior to departure, specific seating requests are not guaranteed.

If you are not able to get a seat assignment online, or with the carrier directly, your seats will be assigned at check-in.

Most airlines now charge for in-flight meals or no longer offer a meal service. You have an option to place a meal request when you purchase tickets online or you can call the airline directly. Special meal requests must be done at least 24-hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.

After you make your reservation and received our confirmation that the tickets have been issued, most airlines will allow you to call them directly to arrange your special meal request. If the airline is unable to assist you with your special meal request, you may also submit your meal request through Manage My Booking (https://www.flyus.com/manage) and we will submit your meal preferences to the airline for your upcoming flights. Although we pass your meal request to the respective airlines, we cannot guarantee that the request will be honored.

For detailed information on special meal preferences and other services by the airline, check out the airline’s website or please click here for a list of airline phone numbers.

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